# Introduction
This Refund Policy explains the conditions under which refunds may be issued for bookings made through VyNest. By using our platform, you agree to this policy.
01 Booking Fee
A booking fee is charged at the time of booking and forms part of the total accommodation amount payable.
Important: Booking fees are generally non-refundable.
02 Refund Eligibility
Refunds may be considered in the following specific circumstances:
- Property becomes unavailable after booking
- Booking is cancelled by the property owner
- Verified fraud or serious misrepresentation
03. Non-Refundable Scenarios
04. Refund Process
Approved refunds are processed using the original payment method. Processing time depends on banks and payment providers.
05. Platform Limitation
VyNest acts only as a facilitation platform. Post-booking agreements are strictly between the user and the property owner.
06. Policy Updates
VyNest may update this policy at any time. Continued use of the platform indicates acceptance of the revised terms.
07. Refund Inquiries
Have questions about a specific refund request? Reach out to our support team:
support@vynest.in